Why DKIM, bounces and complaints matter for transactional email

The essentials

Transactional email is only reliable when the sender domain is authenticated, failures are monitored and problematic recipients stop receiving mail. Mailforge brings these controls together around Amazon SES.

Verify the domain with DKIM

Before sending, the organization publishes the DKIM records provided by Amazon SES. This cryptographic proof confirms that the domain authorizes SES to sign its messages. Mailforge keeps a domain unavailable for normal sending until verification succeeds.

Track every event

“Sent” does not always mean “delivered.” Amazon SES produces separate events for send, delivery, delay, rejection, rendering failure, bounce and complaint. Mailforge receives them and links them to the relevant log.

Stop risky sending

A hard-bouncing address must not be retried without correction. A complaint means the recipient considered the message unwanted. Suppressing these addresses protects recipients and the reputation of every sender.

Transactional use only

During its private beta, Mailforge only accepts expected messages tied to an action or existing relationship: account security, confirmations, invoices and operational communications. Purchased lists, unsolicited outreach and marketing campaigns are prohibited.

Before requesting access

Prepare a domain you control, accurately describe where recipients come from and estimate your volume. Forge Labs reviews these elements before activation.