Frequently asked questions
The commitments governing Mailforge usage.
Which emails are allowed?
Only expected transactional email such as account creation, password resets, confirmations, invoices and operational messages tied to an existing relationship.
Are marketing campaigns allowed?
Not during the beta. Unsolicited outreach, purchased lists and non-consensual sending are prohibited.
How are sender domains secured?
A domain can only send after Amazon SES DKIM verification. Mailforge stores its verification state and sending logs.
How are bounces and complaints handled?
Amazon SES forwards events to Mailforge. Hard bounces and complaints enter the account suppression list and can trigger organization suspension.